For ages 21 and above

bat399 Responsible Gaming — Your safety is our first priority

bat399 believes that betting should be a source of enjoyment, not stress. Our responsible gaming tools, limit-setting features and support systems keep you in control at all times.

What is Responsible Gaming and why does it matter

Responsible Gaming means enjoying betting and casino games as a healthy form of entertainment — where you keep full control over your time and money. At bat399, we want every player to stay safe and happy.

Online betting is fun, but it is a risky activity that can lead to addiction for some people. That is why bat399 places the highest importance on responsible gaming and provides players with a range of protective tools. Our goal is to ensure your entertainment while protecting you from potential harm.

Remember, gambling is for adults only. To register and play at bat399, you must be 21 years of age or older. Opening an account or playing games by anyone underage is strictly prohibited.

Age restriction: 21+

bat399 strictly does not provide services to anyone under the age of 21. Through age verification, we ensure that only adults can participate on our platform.

Age is verified at registration
Accounts belonging to underage persons are closed
Keep your account secure from children in the household

Our Protective Tools

bat399 offers several powerful tools to give players control. Below are our main responsible gaming features:

Deposit Limit

You can set a maximum deposit amount on a daily, weekly or monthly basis. This ensures you never go beyond your set budget. Reducing a limit takes effect immediately, while increasing one takes a set amount of time to come into effect.

Time-Out

If you feel you need a break, use the time-out feature. Your account can be temporarily suspended for any period from 24 hours to 6 weeks. Logging in will not be possible during this time.

Self-Exclusion

Choose self-exclusion for a longer break. You can keep your account closed for 6 months to 5 years or permanently. No new account can be opened while an exclusion is active.

Loss Limit

Set a limit on how much you can lose within a given period. Once the limit is reached, placing further bets will not be possible. This protects you from unexpectedly large losses.

Session Limit

Decide for yourself how long each gaming session will last. Once the set time is up, the platform will automatically alert you and, if needed, end the session.

Betting History and Reports

You can view your complete betting history and records of deposits and withdrawals at any time. Reviewing your own activity is an important part of responsible gaming.

Warning signs of problematic gambling

Problematic gambling does not always appear suddenly — it can grow gradually. If you notice the signs below, it is important to take them seriously and seek support right away:

Repeatedly betting to recover losses and trying to "win back" money that was lost.
Hiding betting from family or friends and lying about it.
Trying to stop betting but being unable to — failing repeatedly.
Continuing to bet even when unable to meet everyday expenses such as food, rent or bills.
Feeling restless, irritable or anxious when not betting.
Spending most of your time gaming while neglecting work, studies or family responsibilities.
Borrowing money or selling assets to fund betting.

Ask yourself these questions

Am I betting beyond my budget?
Is my betting affecting my family or career?
Do I feel anxious or uncomfortable when I am not playing?
Am I playing repeatedly to try to win back money I lost?
Do I want to stop betting but find I cannot?

If the answer to any of the questions above is "yes", do not delay — contact our support team. Our 24/7 live chat support team is always ready to help you.

10 tips for healthy betting

Set a budget: Before each session, decide on a fixed amount and stick to it. Never treat betting as a source of income.

Set a time limit: Decide in advance how long you will play. Set a timer and stop when time is up — whether you are winning or losing.

Accept losses: Losses are a normal part of betting. Do not place more bets trying to recover lost money — that can lead to serious problems.

Keep a clear head: Never bet when you are stressed, sad or angry. Decisions made under emotion tend to be harmful.

Avoid drugs and alcohol: Betting under the influence impairs your judgment and increases the risk of making major mistakes.

Take breaks: Do not play for long stretches without stopping. Get up, walk around, drink some water and attend to other tasks.

Only play with money you can afford to lose: Never bet with money set aside for emergencies, savings or debt repayment. Only use money whose loss would not cause you hardship.

Tell your family: Let a trusted family member or friend know about your betting. Transparency is an important part of responsible gaming.

Enjoy other entertainment: Make sure betting is not your only leisure activity. Spend time on other enjoyable things such as sports, reading or time with family.

Seek help when needed: Asking for help is not a sign of weakness — it takes courage. Contact bat399's 24/7 live chat support or reach us at [email protected].

How to activate the protective tools

Activating bat399's responsible gaming tools is very straightforward. After logging in to your account, these features are available from "Account Settings". The step-by-step process is outlined below:

Log in

Go to Settings

Find the "Account Settings" or "Security Settings" menu — the Responsible Gaming section is located there.

Set your limits

Choose whichever you need — deposit limit, loss limit or session limit — and enter the amount or time.

Confirm

Confirm the limit — reductions take effect immediately. Contact 24/7 live chat for support.

Need help?

If you have any difficulty activating the tools or prefer not to do it yourself, let our support team know. We can set the limits on your behalf.

bat399's commitment to Responsible Gaming

bat399 is not just a betting platform — we believe in building a responsible community. Our commitment is to ensure the safety and wellbeing of every player.

Age Verification

We strictly verify age at registration. No one under 21 can open an account on our platform.

SSL Security

bat399 uses SSL encryption technology to keep your personal information and transactions fully secure.

Fair Play Guaranteed

Our games operate under a fair play policy. The outcome of every game is determined by a neutral random number generator (RNG).

Support in Bengali

Our 24/7 live chat support team provides service entirely in Bengali. Get help in your language, at your convenience.

Fast Withdrawals

Withdrawals via bKash, Nagad, Rocket and Upay are completed in as little as 15 minutes to 2 hours. Minimum withdrawal is ৳1,000.

Mental Health Awareness

We believe mental health matters most. Alongside the enjoyment of playing, pay attention to your own mental wellbeing.

Stay with us to learn more or get support

Play responsibly and enjoy yourself in bat399's safe environment. We are always ready for any questions or support you may need.

View FAQ Casino Games Cricket Betting Slot Games Homepage

Responsible Gaming FAQ

Log in to your account and go to "Account Settings". There you will find the option to set a deposit limit under the "Responsible Gaming" section. You can choose a daily, weekly or monthly limit. Reducing a limit takes effect immediately. Contact our 24/7 live chat for support.

At bat399, self-exclusion can be taken for 6 months, 1 year, 2 years, 5 years or permanently. While an exclusion is active, you will not be able to log in to your account, and any attempt to open a new account will also be blocked. To activate self-exclusion, contact us via live chat or email [email protected].

A time-out is a short-term break (24 hours to 6 weeks) that can be lifted automatically once the period ends. Self-exclusion is a long-term or permanent solution that stays in effect from 6 months up to permanently. Self-exclusion is more effective for problematic gambling.

To open an account and play at bat399, you must be at least 21 years old. We verify age at registration and any account belonging to an underage person is closed immediately. If there are children or teenagers in your household, keep your account details secure.

We provide tools such as self-exclusion, deposit limits and time-out. Our 24/7 live chat team also offers support in Bengali. We will fully assist you with setting limits, closing your account and taking any necessary steps.

Yes, you can withdraw the balance in your account before self-exclusion is activated. Contact our support team to process the withdrawal — they will help complete it. The minimum withdrawal amount is ৳1,000 and it is generally completed within 15 minutes to 2 hours.