Frequently Asked Questions
Answers to all your questions about bat399
From opening an account to withdrawing funds — simple and detailed answers to any question about bat399, all on one page.
Whether you are new or experienced at bat399 — questions can come to any player's mind. Below we have compiled answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, cricket betting and slot game rules, bonuses and cashback offers, and safe gaming. If you do not find an answer, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
You must be at least 21 years old to register at bat399. You may be asked to verify your age and identity during registration. This platform is strictly prohibited for minors. Registering with accurate information ensures faster account verification and no issues with deposits or withdrawals.
To register at bat399, you generally need your full name, an active mobile number, an email address, and a strong password. In some cases, national ID information may also be requested for age verification. Providing accurate information is mandatory — incorrect details may result in account suspension.
No. According to bat399 rules, only one account is permitted per person. Attempting to open multiple accounts using the same mobile number, email, or payment method may result in all accounts being cancelled and any deposited funds being forfeited. Use only one account.
If you have trouble logging in, first clear your browser cache and cookies and try again. If you have forgotten your password, use the "Forgot Password" option on the login page. If the issue persists, contact bat399's 24/7 live chat support — the team is always ready to assist in Bengali.
Yes. bat399 is fully mobile-friendly. The site works smoothly from any smartphone browser — on both Android and iOS. Opening an account, depositing, playing games, and withdrawing funds are all possible on mobile.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash are usually instant. Your bat399 account balance should update as soon as the deposit is completed. Occasionally, network issues may cause a delay of 5–10 minutes. If there is a delay, contact live chat with your transaction ID.
The minimum deposit amount at bat399 is ৳300 for every payment method. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, this limit is the same across all channels. You can deposit ৳300 or any amount above that.
To deposit using Nagad, go to the bat399 cashier page and select "Nagad". Make the payment to the displayed merchant number and submit the transaction ID. Your balance is usually credited immediately. The minimum deposit amount is ৳300.
The minimum withdrawal amount at bat399 is ৳1,000. Successful withdrawal requests are generally processed within 15 minutes to 2 hours. bKash, Nagad and Rocket are the fastest, while bank transfers may take slightly longer.
bat399 generally does not charge any additional fees on deposits or withdrawals. However, mobile banking providers such as bKash or Nagad may apply their own transaction charges. For bank transfers, the bank may charge its own fees — this depends on the respective bank's policy.
Yes. bat399 supports both deposits and withdrawals via Rocket and Upay. Go to the cashier page and choose your preferred method. The minimum deposit amount is the same across all channels — ৳300.
Games and How to Play
Games and How to Play
To bet on BPL matches at bat399, go to the Cricket section, select a current or upcoming BPL match, choose your preferred market (match winner, toss, run line, etc.), and enter your bet amount. You can also bet during a live match while it is in progress. All odds update in real time.
bat399 offers many popular slot games including PG Soft's Fortune Tiger, Fortune Dragon, Mahjong Ways, Lucky Neko; Pragmatic Play's Gates of Olympus, Sweet Bonanza; JILI's Fortune Gems, Super Ace, Boxing King; as well as Spribe's Aviator and many more titles in the collection.
bat399's live casino offers live roulette, live baccarat, live blackjack, Andar Bahar, Teen Patti, and many more games with real dealers. Live tables from Evolution Gaming, Ezugi, and other leading providers are available.
RTP (Return to Player) is the average percentage of total wagers that a game returns as winnings over the long term. It is a statistical figure and does not guarantee the outcome of each round. RTP information is generally available on the game description page at bat399.
bat399 only uses software from certified and tested game providers. The outcome of every game is determined by a Random Number Generator (RNG), which eliminates any possibility of human interference or manipulation. Ensuring fair play is one of bat399's core commitments.
Bonuses and Promotions
Bonuses and Promotions
bat399 offers new members a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example: deposit ৳1,000 and receive a ৳1,200 bonus — giving a total balance of ৳2,200. Deposit ৳14,000 or more to receive the maximum ৳8,000 bonus for a total of ৳22,000. The bonus is added automatically at the time of your first deposit after registration.
A wagering requirement is the number of times you need to wager the bonus amount before you can withdraw it. bat399's welcome bonus has a wagering requirement of only 15x, which is relatively low within the industry. This means that if you receive a ৳1,200 bonus, you need to place a total of ৳18,000 in bets before you can withdraw.
bat399's VIP program has 4 tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). By playing regularly you can move up to higher tiers, and cashback will be credited to your account every week.
In most cases, bonuses can be used across slots, live casino, and sports betting, but each offer has its own terms. Some bonuses may be restricted to specific game categories. It is a good idea to read the relevant terms and conditions carefully before claiming a bonus.
Yes. For special occasions such as Eid, Pohela Boishakh, the BPL season, or ICC tournaments, bat399 runs special promotional offers and tournaments. Check the promotions page regularly and subscribe to our newsletter to stay informed about these offers.
Security and Responsible Gaming
Security and Responsible Gaming
Yes. bat399 uses SSL (Secure Sockets Layer) encryption technology, which keeps all your personal and financial information secure. No information is shared from our servers with third parties. For more details, please read the privacy policy.
If gaming ever goes beyond the limits of entertainment, take action immediately. bat399's responsible gaming page offers self-set limits, cooling-off periods, and self-exclusion options. Our 24/7 support team is also ready to help. This platform is for users aged 21 and above only.
bat399 offers a self-exclusion feature. You can apply for a temporary account break or permanent closure through account settings or via live chat. All marketing communications will also be paused during the break period.
Yes. As part of responsible gaming, bat399 gives you the option to set your own daily, weekly, or monthly deposit limits. You can adjust these limits in your settings. Keeping yourself protected and playing within your budget is the wisest approach.
bat399's support team is available 24 hours a day, 7 days a week to help in Bengali. Click the live chat button on any page of the site for immediate assistance. You can also contact us by email: [email protected]
Still have questions?
Get in touch with us — the bat399 support team is by your side 24/7 in Bengali.
Live Chat
Chat with us directly on the site. Get immediate assistance in Bengali — 24 hours a day, 7 days a week.
Email Support
For detailed issues, email us at: [email protected] — we will reply as soon as possible.
Terms and Conditions
For detailed information on bonuses, payments, and responsible gaming, see the Terms and Conditions.